Refund & Cancellation Policy

1. Order Cancellation

Orders may be cancelled within 2 hours of placement. Once an order enters processing, it cannot be cancelled. To request a cancellation, contact our support team immediately with your order number.

2. Return Window

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition. Products that have been used, damaged by the customer, or missing original packaging may not be eligible for a full refund.

3. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

4. Return Shipping Address

All returns must be sent to our fulfillment partner:

Autofulfill
333 SE 2nd Ave
Miami, Florida 33131

5. Exchanges

We replace items that are defective or damaged. If you need to exchange an item for the same product, contact our support team with your order number and a description of the issue.

6. Non-Refundable Items

Gift cards, downloadable software products, and items marked as final sale are non-refundable. Personalized or custom-made products are also non-refundable unless defective.

7. Contact

For refund or cancellation inquiries, contact us at support@theprimefindsco.co.